Technical Support Services
Experience and expertise - Our support staff is ready to help.
We are committed to ensuring customer satisfaction.
Our goal is not only to design and deliver best-of-breed Real Time Location Systems (RTLS), but to ensure our customers have the best possible support available. Our expert support staff can help solve any technical issues customers might encounter.
The Radianse customer support team will actively work with your technical staff to make sure the solution is installed correctly and working properly, providing just the right levels of technical consultation, installation support, maintenance and training needed to find assets, enhance operations and improve patient care.
Radianse offers comprehensive technical support services that give our customers the help they require, including:
Technical Support Services
We offer various levels of ongoing technical support, depending on your particular service requirements. Standard support includes phone support during normal business hours and product software upgrades. We also can customized a support plan to meet your specific requirements, which may include technical alerts, product updates, new product migration plans, and 7x24x365 support coverage.
- Technical Assistance Call Center (TACC)
- Maintenance Service Contracts (standard and customized programs)
Professional Services
Our clinical specialists will help you map your workflow process and recommend changes that can be made to streamline flow with the assistance of Radianse skyView software applications. Our technical support specialists will help you define the location coverage area and pinpoint receiver placement to maximize efficiency. Based on your overall objectives, Radianse can develop a project plan to match your timeline and can commit the resources to ensure an effective implementation.
- Site Survey Analysis Services
- Network and System Design Services
- Operational Process Analysis Services
- Implementation & Installation Services
- Software Integration & Customization Services
- Project Management Services
Training Services
Radianse can train your staff in a hands-on classroom setting, so that you have the knowledge and skill set to effectively support the hardware infrastructure and software applications. Training is tailored to the individual hospital or department's needs.
- On-site Customer Classroom Training
- Channel Partner Sales and Support Training
At Radianse, we take pride in delivering the best support capabilities possible to our customers. Radianse's customer guarantee is to ensure your complete satisfaction at all times.
